Our goal is to ensure customer satisfaction with every purchase. Please review our return and refund policy below:
1. Returns
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Returns are accepted within 14 days of delivery.
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Items must be unused, unworn, and in original packaging.
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Proof of purchase is required.
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Some products may not be eligible for return based on their nature (e.g., hygiene-sensitive items).
2. Refunds
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Refunds will be processed within 7-10 business days after the returned item is inspected.
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Shipping costs are non-refundable unless the item is defective or incorrect.
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If a product is ineligible for a refund, customers will be notified before processing the return.
3. Exchanges
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If you receive a damaged or defective item, please contact us within 5 days of receiving the order at support@ievex.com.
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Exchanges are subject to item availability and may require additional processing time.
4. Non-Refundable Items
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Final sale or discounted items are non-refundable unless they arrive damaged or defective.
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Personalized or customized products are not eligible for returns unless there is a manufacturing defect.
5. Return Shipping Costs
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Customers are responsible for return shipping fees unless the item received is incorrect or defective.
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A return shipping label may be provided depending on the circumstances of the return.
6. How to Initiate a Return
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Contact us at support@ievex.com with your order number and reason for return.
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We will provide return instructions and necessary details for processing your request.
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Ensure the item is shipped back within the allowed return window.
